If you need to cancel an order, please email us within 12 hours of purchase. Once an order is processed or shipped, cancellations are no longer possible.

💌 Questions?

We’re here to help! Reach out anytime at Eeveelunacompany@gmail.com — thank you for supporting our small shop and for loving cute things as much as we do!

💕 Return & Exchange Policy

Because many of our items are handmade, limited edition, or hygiene-sensitive (like earrings and candy), we do not accept returns or exchanges for change of mind.

However, if you receive the wrong item or your order arrives damaged, please contact us at [your shop email] within 14 days of delivery with clear photos. We’ll be happy to offer a replacement (if stock allows) or store credit.

✨ Cancellations

If you need to cancel an order, please email us within 12 hours of purchase. Once an order is processed or shipped, cancellations are no longer possible.

💌 Questions?

We’re here to help! Reach out anytime at Eeveelunacompany@gmail.com— thank you for supporting our small shop and for loving cute things as much as we do!

✧ Website FAQ: Shipping & Returns ✧

📦 How long does shipping take?

We lovingly pack and ship your order within 2–5 business days. Delivery times depend on your location:

P. T. : 3–7 business days
E.U : 7–21 business days

Once shipped, we can’t control carrier delays, but we’re always here to help if something goes wrong!

💕 Do you accept returns or exchanges?

Due to the handmade and hygiene-sensitive nature of our products (like earrings and candy), we cannot accept returns or exchanges for change of mind.

If we made a mistake or your item arrived damaged, please contact us within 14 days of delivery with photos — we’ll gladly sort it out with a replacement or store credit if possible!

🛑 Can I cancel my order?

Yes! Just email us within 12 hours of placing your order. After that, orders cannot be canceled once they’re processed or shipped.

💌 Need help?

Email us anytime at — thank you for supporting Eeveelunacompany@gmail.com and our love for all things cute!

EEVEELUNACOMPANY@GMAIL.COM

✧･ﾟ: ✧ Eevee Luna Shipping & Returns ✧:･ﾟ✧

How long does shipping take?

We pack each order with lots of love! Please allow 2–5 business days for processing.

Estimated delivery times:

P.T. : 3–7 business days

E.U. : 7–21 business days

Once shipped, delivery is in the hands of the carrier — but if you have any issues, we’re always here to help!

✧ Eevee Luna Shipping & Return Policy ✧

📦 Shipping Policy

Processing Time:
All orders are processed within 2–5 business days. During holidays or new product launches, please allow a little extra time — we promise it’s worth the wait!

Shipping Methods:
We ship worldwide (where allowed) using trusted carriers. Delivery times vary by location:

Domestic (PT): approx. 3–7 business days
E.U. : approx. 7–21 business days

Please note that once a package leaves our hands, delivery times and possible delays are beyond our control. Customs fees and import taxes are the buyer’s responsibility.

Order Issues:
If your package is lost, stolen, or arrives damaged, please email us at Eeveelunacompany@gmail.com within 7 days of delivery. We will do our best to help you file a claim with the carrier. Eevee Luna is not responsible for lost or stolen packages, but we’ll always try to assist!