Comfort Kitty Because we might not be able to ship to you because of the orange. Don’t worry. We still love you. ♥
Returns are within 14 days of receiving your order. ♥
♥ Information ♥
Shipping Policy
Where We Ship
Across the European Union, UK, & Other Parts of the world.
Unfortunately, due to changes in international trade rules and tariffs, we’re unable to ship to the United States at this time. Thank you for understanding.
♥ Processing Time ♥
Orders are carefully packed and shipped within 2–4 business days after purchase.
Each item is handmade or hand-selected, so we ensure it’s packaged with care before sending.
♥ EeveeLuna Shipping Policy ♥
Welcome to EeveeLuna! We’re so happy you’re here. Because we’re based in Europe, our shipping is designed to be fast, reliable, and customs-friendly for our EU customers. Below you’ll find all the details you need about how we pack and ship your kawaii treasures.
♥ Delivery Times ♥
Standard EU delivery: approx. 3–7 business days depending on your location.
UK & non-EU Europe: approx. 5–10 business days.
Tracking numbers provided on all orders (when available).
♥ Customs & Import Fees ♥
No extra customs fees within the EU.
UK orders may be subject to customs/VAT depending on UK regulations — we’ll provide as much information as possible to avoid surprises.
♥ Returns ♥
Because most items are handmade or custom-designed, we accept returns on unused, unopened items within 14 days of delivery.
Please email eeveelunacompany@gmail.com with your order number and photos (if applicable) before sending anything back.
Customers are responsible for return postage unless the item was damaged, defective or incorrect due to our mistake.
♥ Packaging ♥
All items are packaged in cute, secure wrapping to ensure they arrive safely and in perfect condition.
Whenever possible, we use eco-friendly and recyclable packaging materials.
♥ Refunds ♥
Because most items are handmade or custom-designed, we accept returns on unused, unopened items within 14 days of delivery.
Please email eeveelunacompany@gmail.com with your order number and photos (if applicable) before sending anything back.
Customers are responsible for return postage unless the item was damaged, defective or incorrect due to our mistake.
♥ Address Accuracy ♥
Please double-check your shipping address at checkout. EeveeLuna is not responsible for delays or losses caused by incorrect addresses.
Questions or Special Requests
We’re here to help! If you have any shipping questions or special requests, email us at
eeveelunacompany@gmail.com
and we’ll do our best to assist you.
♥ Exchanges ♥
We’re happy to exchange for a different item if stock allows. Please contact us within 14 days of delivery.
♥ Non-returnable Items ♥
Items marked final sale, custom-made, or personalized are not returnable unless defective or damaged.
♥ How to Request a Return or Refund ♥
1. Email eeveelunacompany@gmail.com
with your order number and reason for return.,
2.Include clear photos if the item is damaged.,
3.We’ll respond within 2 business days with instructions.
♥ Important Notes ♥
Please keep proof of postage for any return.
We’re not responsible for items lost in return transit.
Refund times may vary depending on your bank or payment provider.
♥ EeveeLuna Privacy Policy ♥
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at EeveeLuna
♥ How We Use Your Information ♥
To process and ship your orders.
To contact you about your order if needed.
To send updates, offers, or newsletters (only if you opt-in).
♥ We’re Here to Help ♥
If you have any questions about returns or refunds, please contact us at eeveelunacompany@gmail.com
We genuinely care about our customers and will always try to find a fair solution.
Perfect ♡ here’s a starter Privacy Policy + Terms of Service you can copy directly onto your site.
(It’s written in friendly, plain language but still covers the basic legal protections small EU shops usually need.)
♥ What We Collect ♥
Your name, email, shipping/billing address when you place an order.
Payment details are securely processed through our payment provider — we never see or store your full card information.
Basic website usage data (like cookies or analytics) to help improve our shop.
